Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: systmonline
- email prescriptions.gp-f81069@nhs.net
- in person – drop a written request into the surgery or dispensary
- by post – send to us complete with a self addressed envelope if you wish for us to post back to you
Repeat prescription requests cannot be taken over the phone.
If you are on long term medication you will be issued with a repeat prescription form which enables you to obtain your medication without seeing a doctor.
Collecting your prescription
Please allow 4 working days for dispensed medication.
Please allow 3 working days for paper prescriptions.
The practice is not open on weekends or bank holidays so are not working days.
This is to allow time to order your medication as some items may take a couple of days to come in. All requests must be in writing.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Managed repeats
We are now offering a managed repeats service where you can leave your slip ready with us for next month providing you know what you’ll need for the following month.
Dossett boxes
Please speak to a member of the dispensary team who will be happy to give advice and support in obtaining this service. A doctor will be informed to assess suitability of the patient for this service to ensure the right care is provided.
Gluten free foods
There is a restriction on prescribing gluten free products. They are now only available to children and young adults under 18 and also pregnant women in the third trimester of pregnancy and breast feeding mothers. No more than 8 units may be obtained on a prescription per month.
We will try to process your requests as soon as possible but whilst staff are training or during busy periods please make sure your requests reach us in good time to avoid disappointment.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- use the Accurx service
Medication reviews
Patients on repeat medication maybe asked to see the GP for a review. Please check the back of your repeat slip for any messages from the dispensary regarding your medication. You may need to see the GP or Nurse before further medication can be issued.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.